FAQ

Creating an account is straightforward. Click Sign Up or Register on the site, fill in your full name, date of birth, email, and preferred currency (True Fortune supports Bitcoin and USD). Choose a secure password and confirm your contact details. You may be asked to set deposit or play limits during registration — consider those early if you want tighter spending controls. After registering, verify your email if prompted and log in to review available promotions and any welcome offer eligibility. If registration fails, clear your browser cache or try a different browser, then contact support.

True Fortune advertises a generous welcome match: 400% up to $2,000 with a minimum deposit of $30. That means a qualifying deposit is multiplied by 4, up to the bonus cap. The wagering requirement tied to this offer is 35x (applies to the bonus amount unless stated otherwise). Important: for large “Special Bonuses” of 200% or more, the casino caps maximum cashout at 10x the deposit. Free-bonus and deposit-bonus funds are non-withdrawable while in play and will be removed from your balance on withdrawal. Always read the specific promotion terms before claiming to confirm eligible games and time limits.

No-deposit offers may appear from time to time, but specific codes and availability are not guaranteed. The site’s promotions page will list any active no-deposit deals and any code required. If a code is needed it will be shown in the promotion details; if it’s not shown, the bonus may be automatically credited or require opt-in. Because terms can change and some offers carry unique restrictions (wagering, max cashout, game exclusions), check the promotion’s rules or contact support to confirm before playing.

True Fortune accepts multiple payment methods, including Bank Wire Transfer, Bitcoin/BTC, MasterCard, Neteller, PaySafeCard, Skrill, Ukash, Visa, and ecoPayz. Currencies include Bitcoin and USD. Deposits are usually instant for e-wallets and cards; bank transfers can take longer. Withdrawals depend on method — e-wallets are typically fastest, bank wire may take several business days, and crypto timing depends on network confirmations. For bonus-affected accounts remember that some bonuses impose a maximum cashout limit (notably Special Bonuses with 200%+). Check account limits and processing times in your cashier area and provide any required documents quickly to avoid delays.

Wagering requirements determine how much you must wager before bonus funds convert to withdrawable cash. For example, the advertised welcome bonus carries a 35x requirement (applies to the bonus unless the promotion states otherwise). If you receive $100 in bonus funds with a 35x requirement, you must place $3,500 in qualifying bets before those funds become withdrawable. Also note the casino’s policy that Special Bonuses (200%+) have a maximum cashout equal to 10x your deposit. Game contributions toward wagering can vary — read the promotion terms to see which games count and at what percentage.

Yes. Many titles from Betsoft and Rival Gaming are built on modern platforms compatible with mobile browsers on iOS and Android. Games usually scale into a touchscreen-friendly layout without requiring a separate app. Performance and availability can vary by title; some advanced 3D or legacy desktop-only games may not be fully supported on every phone. If you encounter display or performance issues, update your browser, close other apps, and try again. For specific game compatibility, check individual game pages or the provider review for details — for example, a full look at one Betsoft title is available at Fury Dragon – Hold & Win Slots.

True Fortune features content from Betsoft and Rival Gaming, covering slots, table games, and bonus-rich video titles. Expect a mix of classic 5-reel slots, clustered or multi-payline mechanics, and bonus rounds such as Hold & Win and stacked mystery symbols. The exact lobby can change as providers add or rotate titles, so check the games list for the latest catalog. If you have a favorite title or mechanic, use filters in the games lobby or contact support to confirm current availability.

KYC (Know Your Customer) ensures account security and regulatory compliance. Typical documents requested include a government-issued photo ID (passport or driver’s license), proof of address (utility bill or bank statement dated within the last 3 months), and sometimes proof of deposit method (photo of the card used or a screenshot of your e-wallet). Submit clear, color scans or photos via the secure upload in your account area or per instructions from support. Responding promptly reduces withdrawal delays. If you need help with file formats or submission, customer support can guide you.

True Fortune uses industry-standard security measures to protect player data and transactions, such as secure connections for the cashier and account pages. Always ensure your account uses a strong, unique password and enable any available account protections. For added safety, verify you’re on the correct site domain before entering credentials. If you suspect unauthorized access, change your password immediately and contact support at support@true-fortune.com or +1-718-732-0154.

Licensing details are important and can change. For a full evaluation of True Fortune’s regulatory status, license jurisdiction, and audited fairness reports, review the brand overview on our site. That page summarizes licensing, provider certifications, and audit information so you can confirm governance and independent testing before depositing.

First, try basic troubleshooting: clear your browser cache, disable extensions that block scripts, update your browser, or try a different device. If problems persist, take a screenshot of error messages and note the time and action you took. Contact support with those details via email at support@true-fortune.com or call +1-718-732-0154. Provide account name and the issue description; support can escalate to technical teams if needed. For payment problems, include transaction IDs and receipts to speed resolution.

True Fortune provides tools to help you manage play: in-account deposit and loss limits, session or reality checks, and the option to suspend or close your account if needed. If you feel your play is becoming problematic, use these controls immediately and contact support for further assistance and referral resources. Responsible play safeguards your experience — set limits that match your budget and take breaks when needed.